Last Updated: April 28, 2026
Thank you for choosing Sapienio. We are committed to delivering your home essentials safely, securely, and on time. This policy outlines our order processing, delivery, shipping protection, and customer support terms for a smooth shopping experience.
1. Order Processing
All orders are carefully inspected and securely packaged within 1–3 business days (excluding weekends and public holidays).
Once your order is dispatched, you will receive a shipping confirmation email with a tracking number to monitor your delivery.
During peak seasons, sales events, or high-volume periods, processing time may extend to 3–5 business days. We appreciate your patience as we prepare your items with care.
2. Estimated Delivery Times
Delivery times vary by destination and shipping carrier. All timeframes are estimates and not guaranteed.
- United States: Standard 5–8 business days | Expedited 3–5 business days
- Canada: Standard 7–12 business days
- United Kingdom: Standard 6–10 business days
- Australia: Standard 7–14 business days
- European Union: Standard 6–12 business days
- Other International Destinations: Standard 8–18 business days
Delivery delays may occur due to carrier issues, customs inspections, weather conditions, or local logistical challenges. Sapienio is not responsible for delays caused by external factors.
3. Shipping Fees
Shipping costs are calculated automatically at checkout based on your location, package size, weight, and selected shipping method.
Any free shipping promotions will be clearly displayed on Sapienio at the time of purchase.
4. Optional Shipping Protection (Powered by SEEL)
We offer optional Shipping Protection at checkout to keep your home goods fully protected during transit.
This coverage includes:
- Lost packages during delivery
- Items damaged in transit
- Theft after confirmed delivery
If you add Shipping Protection, you may file a claim directly through the SEEL portal using your Sapienio order number.
Important notes:
- Shipping Protection is optional.
- Without protection, your order is covered only under the carrier’s standard liability policy.
- Claim eligibility and approval are subject to SEEL’s terms and conditions.
For claim assistance, contact us at: support@sapienio.com
5. Customs, Duties & Taxes
International orders may be subject to customs duties, import taxes, or fees set by your local government.
These charges are the sole responsibility of the customer and are not included in your order total.
Sapienio is not responsible for customs delays or related fees.
6. Tracking Information
A tracking number will be provided to you once your order ships.
Please allow up to 48 hours for tracking updates to appear in the carrier’s system.
7. Address Accuracy
You are responsible for providing a complete and accurate shipping address during checkout.
If an order is returned due to incorrect or incomplete address details, you may be charged additional fees for reshipment.
8. Lost or Delayed Shipments
If your package does not arrive within the estimated delivery window, please contact us at support@sapienio.com with your order number.
We will work with the shipping carrier to investigate and assist you promptly.
If you have any questions about our shipping policy, feel free to contact our support team anytime at support@sapienio.com.